01 · ROOT CAUSE
Failure & root-cause analysis
Find the mechanism. Then prove it.
A failure investigation is only finished when someone else can reproduce the failure on demand. Until then you have a theory.
We are usually the second or third team to look at a problem. By the time we arrive the easy explanations have been tried, the obvious process variables have been checked, and there is a customer waiting. Our first job is to widen the hypothesis set back out — including the possibilities your team has already dismissed — and our second is to design measurements that can kill most of them quickly.
Typical problems
- Field returns with no reproducible bench failure
- Yield excursions that began after an unrelated change
- Delamination, cracking, corrosion and interfacial failure
- Contamination of unknown origin
- Batch-to-batch variation nobody can trace to a variable
Methods we draw on
SEM–EDS, FIB cross-sectioning, TEM, XPS and ToF-SIMS for surfaces and interfaces; XRD for phase and texture; FTIR, Raman, GC–MS and LC–MS for chemistry; DSC, TGA and DMA for thermal and mechanical transitions; CT and acoustic microscopy for internal defects. We commission work through accredited laboratories and supervise the sample preparation ourselves, because that is where most investigations are quietly ruined.
You receive
- A written mechanism with the supporting and contradicting evidence set out separately
- A reproduction protocol so your team can trigger the failure deliberately
- Corrective actions ranked by effect size, cost and time to implement
- All raw data, micrographs and laboratory reports, unredacted